Refund policy
At Nomad Boot Company, we take pride in handcrafting custom leather boots tailored just for you. Since each pair is made to order and uniquely customized, our return policy is designed to ensure fairness while maintaining the quality and integrity of our craftsmanship.
Returns & Exchanges
Because custom boots are made specifically to your specifications, we do not accept returns for:
- Sizing Issues or Design Preferences
- If you make an error at checkout, please contact us within 48hrs of placing order to make the necessary changes.
- Color or material choices selected at checkout.
- Personal monograms, embossing, or special modifications.
However, we may accept returns or exchanges in the event of:
- Manufacturing defects. See Our Guarantee.
- Sizing errors caused by our production process. If your boots do not match the measurements you provided, we will make it right. However it is your responsibility to follow our sizing instructions.
- Material defects that affect the function or durability of the boots
How to Request a Return or Exchange
If you believe your custom boots qualify for a return or exchange, please follow these steps:
- Contact us at info@nomadbootco.com within seven days of receiving your boots.
- Provide clear photos and a detailed description of the issue.
- Our team will review your request and provide a resolution within three to five business days.
- If approved, we will provide return instructions or begin the exchange process.
Refunds & Store Credit
- Approved returns for defects will be eligible for repair, replacement, store credit, and/or full or partial refund.
- All returns if approved will be subject to a 25% restocking fee.
Custom boots are non-refundable unless there is a defect. Please double-check all measurements and customization choices before placing your order.
We appreciate your understanding and are committed to ensuring you love your boots. If you have any questions, please reach out to our team for assistance.
Nomad Boot Company